Frequently Asked Questions

Everything you need to know about shopping with Vina of the Valley.

How long will it take for my order to arrive?

Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by destination, usually ranging from 10-21 business days.

What is your return policy?

We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Please note that sale items and intimate apparel are final sale.

How do I know which size to choose?

Each product page features a detailed size guide. We recommend measuring yourself and comparing your results to our chart, as our curated collections may have slight variations in fit.

Are your materials sustainably sourced?

At Vina of the Valley, we prioritize ethical manufacturing. We partner with suppliers who use organic cotton, recycled polyester, and eco-friendly dyes whenever possible.

Can I change or cancel my order after it has been placed?

Orders are processed quickly to ensure fast delivery. You can request a change or cancellation within 1 hour of purchase by contacting our support team via live chat or email.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options through Klarna and Afterpay.